Unifying Logistics Customer Access Across TMS and BI Systems
- + BI data unified
- TMS
- + role-based access
- SSO
- customer gateway
- Single
- & billing visibility
- SLA
Challenges
The client's customers received shipment, billing, support, and reporting information through separate interfaces that slowed account management.
Multiple credentials and inconsistent navigation made it difficult for customer, sales, and carrier users to find relevant data.
Transport-management and business-intelligence data required secure, role-appropriate access within one customer experience for internal and external users.
Technologies
- React
- Tableau
- Application Programming Interfaces (APIs)
- Single Sign-On (SSO)
- Role-Based Access Control (RBAC)
- transport-management system integration
- business-intelligence system integration
- secure web server
Solution
Centralized customer information within one secure portal interface.
Eliminated multiple credentials for customer access to data.
Enabled role-appropriate access to reporting, billing, and support.
Improved customer productivity through personalized dashboards and navigation.
Outcomes delivered
Centralized customer information within one secure portal interface.
Eliminated multiple credentials for customer access to data.
Enabled role-appropriate access to reporting, billing, and support.
Streamlined account management across customer, sales, and carrier users.
Improved customer productivity through personalized dashboards and navigation.