When we initially began offering Environmental Monitoring (EM) services to our data center clients, we assumed they needed sensors, repeaters, and gateways. However, we soon learned they were not just looking for hardware and software. Instead, they wanted solutions to their pain points—current and future ones.
For example, they wanted:
1. To maintain the highest uptime standards.
2. To mitigate the risk of non-compliance with SLAs (Service Level Agreements).
3. To reduce operational cost and carbon footprint.
The EM hardware and software were a means to an end, not the end in itself.
Once we understood the “value” we were supposed to deliver to our clients, our approach changed. We began each project by deeply understanding the real needs behind the EM monitoring. We developed our own Standard Operating Procedures (SOPs). And we trained our staff to diligently work toward aligning our offering with client’s needs.
We now have a well-trained team following time-tested processes and technology to deliver reliable and efficient Environmental Monitoring solutions to our esteemed clients.
More on: https://www.araynatech.com/operational-technology/
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